Your privacy matters. Here’s how I keep your information safe.
At Creatively Dreaming Therapy in Horsham, I take your privacy seriously. This privacy policy is intended to explain how Creatively Dreaming Therapy collects, uses, processes and stores your personal information, and your rights around that information. It reflects the Data Protection Act (1998) and General Data Protection Regulation (GDPR) 2018.
Representative and Data Processor: Helen Taylor
Who I am
My name is Helen, and I am a qualified counsellor and hypnotherapist. I am registered with the BACP and the National Hypnotherapy Society, and I adhere to their ethical guidelines, including confidentiality and data protection.
Website Privacy Statement
This website statement applies to: www.creativelydreamingtherapy.co.uk
This statement aims to explain what information is gathered about you and how your data is used when you access or interact with any pages belonging to the website www.creativelydreamingtherapy.co.uk
This WordPress website is hosted by www.healthhosts.com.
Information collected about you:
When using pages from www.creativelydreamingtherapy.co.uk certain information may be collected from you by cookies.
What are cookies?
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic and lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
This website uses traffic log cookies to identify which pages are being used. This allows data to be analysed in terms of web page traffic. The information is only used for statistical analysis purposes.
It is possible to set your computer browser to decline the cookies from all websites. How to do this varies depending on your browser. Your website browser’s help facilities should be able to explain how you can do this, although it may prevent you from taking full advantage of the website or links to other websites.
This website contains links to other websites that may be of interest. However, once you have used these links and leave the site, please note that www.creativelydreamingtherapy.co.uk does not have any control over other websites and cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and, as such, these sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you visit.
What other information I collect from the website:
The information I collect may come from when you use the contact page and form to contact me via the website. Information may also come from a direct email from you. This may include your name, a brief message and your email address.
How I use this information:
I use the contact form or a direct email from you to respond to your enquiry. I have a legitimate interest to respond to your enquiries as part of the business.
I do not use your information for marketing, nor do I share your data with third parties unless legally required or with your explicit consent.
How I store this data:
Digital data is stored securely with encrypted, password protected systems.
Practice Privacy Statement
The purpose of this privacy policy statement is to explain how your data is used when contacting me by phone or email. It contains information on data that would be collected about you if you were to book an appointment and undertake sessions with me and also explains any limitations to confidentiality.
What information I collect
When you contact me, I may collect basic personal information such as your name, email address, phone number, and a brief message. If you begin therapy with me, I may also collect relevant personal or health related information that helps support our work together. I may also make my own brief notes as a reminder of what we have discussed in our sessions. The personal information I hold comes from the initial client information sheet I ask you to complete at our assessment, or may come from a school, college, GP or other service if they are referring you.
How is information used
Your information is used to respond to your enquiry, arrange sessions, and provide safe, ethical therapeutic support. I will never share your information with third parties such as making a referral to another service on your behalf or needing to liaise with medical staff or carers regarding your treatment unless you give explicit written consent. I will never share your information with other third parties unless:
- I am legally required to do so by a court of law
- If I have a serious concern of risk of serious harm to yourself or others or safeguarding concerns
- I am legally obligated to report any disclosures related to terrorism, drug trafficking or money laundering
- When I am regularly consulting with my clinical supervisor as part of my professional adherence to the ethical framework. These discussions are to help ensure I’m offering you the best possible support. My supervisor is bound by strict ethical and confidentiality standards.
I collect this information to enable me to provide you with professional counselling services and to plan and review your treatment.
Legitimate interests of data processing
The law allows me to collect and store information so I can provide you with services. I do not need your explicit consent as I have a legitimate business justification for holding this data. If the client is a minor then a parent or guardian has rights over the data until such a time as they are deemed competent to exercise and understand their rights.
How your information is stored
Any personal information is stored securely, either in a password-protected digital files or locked storage. I take all reasonable steps to ensure your data is kept safe and confidential.
Your rights
You have the right to:
- Access the information, or a copy of, the information I hold about you
- Request corrections to inaccurate information
- Withdraw your consent for the processing of your data at any time, with the same exception applying to legally required records such as clinical notes.
- Request that your personal data be transferred to another data controller (data portability), should you wish to move your information elsewhere.
For more details on your rights, you can visit the Information Commissioner’s website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Right to erasure
Your right have your data removed from my records (‘right to erasure’ or ‘right to be forgotten’) is waived, since this data may be required to defend any legal claim against me under the terms of my professional indemnity insurance.
How long do I keep your information
In line with professional and legal guidelines, I retain client records securely for a minimum of 7 years after our work ends (or until a young person reaches age 25). However, I may be required to legally retain them for longer to meet the terms of my professional indemnity insurance. After the period required to legally retain them has expired, they are safely destroyed.
If you have any concerns about how your information is held:
If you have any concerns about the information held about you, then please either discuss this in one of our sessions or contact me at creativelydreamingtherapy@gmail.com . If you feel I was not able to resolve your concern, you can contact the Information Commissioner’s Office on 0303 123 1113, by email at https://ico.org.uk/global/contact-us/email/ or by post to The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.
